Contact Us

This page explains how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your question belongs with a casino, a regulator or a support organisation. Most messages we receive fall into one of those three groups, so knowing which one applies will get you an answer far faster.

Email us

Write to [email protected]. Include the name of the casino, the page you were reading and — if it concerns a bonus or a withdrawal — the date and the exact terms you were shown. Screenshots help more than descriptions. We read everything that arrives, and we reply to genuine reader enquiries as our schedule allows.

Please do not send passwords, full card numbers, copies of your passport or any other identity document. We never need them, and no legitimate casino support desk will ask for them by email either.

What we can help with

• Corrections. If a bonus percentage, wagering multiple, deposit minimum or payment method on one of our pages is out of date or wrong, tell us and we will check it against the operator's published terms and amend the page.
• Clarifications. Questions about how wagering requirements are calculated, what game contribution means, why a bonus cashout limit exists or how KYC checks work. We will explain, or point you to the page that already does.
• Reader experience reports. Slow withdrawals, refused bonuses, unexpected currency conversion, verification requests that went nowhere. These feed directly into how we rate and describe an operator.
• Editorial and partnership queries. Press contacts, factual disputes from operators, and commercial enquiries.

What we cannot do

• We cannot access, open, close or unlock an account at any casino. We are a publisher, not an operator.
• We cannot release a withdrawal, reverse a deposit, restore a forfeited bonus or overturn a KYC decision.
• We cannot remove you from GAMSTOP, shorten an exclusion period, or arrange access to a site while you are self-excluded.
• We cannot give financial, legal or tax advice, and we do not offer tips, predictions or systems.

Commercial disclosure

Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. That arrangement does not decide which casinos appear, what order they appear in, or what we write about them — a paying operator with slow payouts or punishing bonus terms gets described that way. If you believe a commercial relationship has coloured something we have published, say so in your email and we will look at it.

Contacting a casino directly

For anything involving your own money or your own account, the operator is the only first stop that works. Almost all of the sites we cover, including the newer arrivals listed on this page, run live chat as their primary channel, usually with an email address behind it for anything needing documents. Response quality varies widely between brands and between the day and the small hours.

Three of the top-ranked operators we cover, as examples of what to expect when you make contact:

Betmica

Betmica sits at the top of our list because it pairs a very large headline package with a reasonably plain set of published terms — which matters more than the number itself when you eventually ask support why a withdrawal is held. The advertised offer is a 570% welcome bonus up to £5,700 plus 270 free spins; as with every offer on this page, it requires a qualifying deposit of your own money, carries wagering requirements, a maximum bet while a bonus is active, an expiry date and a cap on what bonus winnings can be withdrawn. Read those figures on the operator's own terms page before depositing, because they change. Limitation: the size of the package means the wagering total attached to it is correspondingly large, and few players clear it — treat the headline as a ceiling, not an expectation. Editorial rating 10.0, which is our assessment, not a customer-review score.

Kikibet

Kikibet is worth contacting first about GBP handling. Its advertised 350% up to £5,555 and 300 free spins is quoted in pounds, which reduces the risk of conversion costs appearing between your card and your balance — but confirm with support that your account will actually be denominated in sterling before you deposit, since currency is often set at registration and cannot be changed afterwards. Limitation: percentage-heavy packages of this kind usually spread the bonus across several deposits, so the top figure is not available on day one. Editorial rating 9.9.

Betninja

Betninja takes a more restrained approach: £1,000 bonus and 100 free spins for all new players. The smaller headline typically means a smaller wagering total, which is the more useful number for anyone who intends to actually withdraw. Conditions still apply — minimum deposit, qualifying period, maximum bonus bet and contribution rules that usually count slots at 100% and table games at far less or nothing. Limitation: the offer is modest next to the rest of the list, so players chasing a large balance boost will find it thin. Editorial rating 9.8.

Where support responsibilities sit

Your question	Who to contact
Page error, outdated bonus terms, feedback	Non Gamstop Casinos — [email protected]
Withdrawal delayed, bonus voided, account locked	The casino's live chat or support email, in writing
Unresolved complaint after the operator's final response	The alternative dispute resolution body named in that operator's terms
Licensed-in-Great-Britain operator complaint	The UK Gambling Commission's published complaints route
Gambling harm, budgeting, someone else's gambling	GamCare and the National Gambling Helpline
Blocking access across all GB-licensed sites	GAMSTOP, plus bank card gambling blocks and blocking software

Complaints, money and the limits of recourse

This is the part readers most often write to us about, so it is worth setting out plainly. Casinos not on GAMSTOP are licensed outside Great Britain — Curaçao licences are the most common among the brands on this page. That has a direct consequence for contact: the UK Gambling Commission does not regulate them, so it cannot investigate your complaint or compel a payout. Accepting British customers is not the same as being authorised to serve them, and the consumer protections attached to a UKGC licence do not travel with you.

What you have instead is the operator's own complaints procedure and whichever dispute body its licence names. Use it in this order:

1. Raise it with live chat and get the reference number.
2. Put the same complaint in writing by email, with dates, amounts in pounds and screenshots.
3. Ask explicitly for a final response and the name of the dispute resolution body.
4. Escalate to that body, attaching the full email trail.

Keep your own records throughout. We cannot force an outcome, but a clearly documented case sent to us also helps other readers, because persistent patterns change how we describe an operator on our non GamStop casino comparison.

Payment and withdrawal questions we are asked most

Costs and timings sit with the operator, not with us, and they vary by brand — so verify each figure in the cashier before you commit. In general terms across sites of this type:

• Deposits are usually made by debit card, bank transfer, e-wallet or cryptocurrency. PayPal is rarely available at casinos outside the Great Britain licensing system; do not assume it works, check the cashier.
• Minimum deposits are commonly set at a low sterling or euro figure, but a bonus often has a higher qualifying minimum than the cashier does. The bonus figure is the one that counts.
• Currency conversion applies whenever the account is held in euros or dollars rather than pounds. Your bank may add its own margin on top of the operator's. Two conversions on a round trip is a real cost.
• Withdrawal times start when verification is complete, not when you press the button. E-wallets and crypto are typically quicker than card refunds or bank transfers.
• Withdrawal limits — daily, weekly and monthly caps are normal and are the single most common cause of the emails we receive about "slow" payouts. Check them before a large win, not after.
• Fees may apply to withdrawals below a threshold, to repeated withdrawals in a month, or to certain methods. They are disclosed in the terms rather than the cashier screen.
• KYC and source-of-funds checks are standard. Expect ID, proof of address and, for larger sums, evidence of where the money came from. Uploading documents early shortens the wait.

Questions about games and betting

We are happy to explain what sits behind the categories you see on operator sites. Slots make up the bulk of most libraries and are sorted by RTP and volatility rather than theme — high-volatility titles pay less often and larger, low-volatility the reverse. Progressive jackpots pool stakes across many players. Live dealer rooms stream real blackjack, roulette and baccarat tables with human croupiers, and usually contribute little or nothing towards bonus wagering. Table games exist in both software and live formats, at different stakes. Mobile play is browser-based at most of these brands.

Several of the same operators also run a sportsbook beside the casino, sometimes on a shared wallet so one balance covers both. That side brings pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting, with its own promotions — sports free bets typically carry minimum qualifying odds, often around 1.80 or higher in decimal terms, and the stake is not returned with the winnings. Casino bonus funds generally cannot be used on the sportsbook, and vice versa. If a page of ours is unclear on which wallet applies, email and we will check it.

Eligibility and who should not write to us

You must be 18 or over to gamble in Great Britain, and every operator we cover sets a minimum age of at least 18. If you are currently registered with GAMSTOP, we will not help you find a way around it and we will not respond to requests of that kind. GAMSTOP exclusions run for six months, one year or five years across operators licensed by the UK Gambling Commission, and the point of choosing one is that it holds.

If gambling has stopped being entertainment, the useful contacts are not ours. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day. Deposit limits, loss limits, time-outs and account self-exclusion are available at most operators, and card-level gambling blocks from your bank plus blocking software on your devices cover the gaps. Our responsible gambling guidance sets out the practical options in more detail.

How we research what we publish

Our reviews are desk research, not play-testing: we read published terms and conditions, licence details, cashier pages and payment documentation, and we record what we find and when. Editorial ratings reflect that review — the weight of bonus conditions, the clarity of withdrawal rules, payment coverage for British customers and the breadth of the game and sports offering. They are not customer satisfaction scores, and advertised processing times are advertised, not measured. Findings on this page were last checked on 23 September 2026; terms change without notice, so the operator's own page always outranks ours. More on who we are and how the site is funded is on our about page, and the rules of use are in the terms and conditions.

Before you send your message

If it concerns your money, contact the casino first and copy us in only if you want the case on record. If it concerns something we have written, quote the sentence. If it concerns your gambling, contact GamCare rather than us. Everything else — corrections, questions, criticism — is welcome at [email protected], and a short, specific email will always get a better answer than a long one.